Delivery, Returns & Cancellations

Delivery

We might send your order in one or more deliveries. If you want to return anything please see the Returns. You can cancel any part of your order that you are waiting on before it has been dispatched.

We quote expected delivery times in good faith but these are estimates and we are not bound by them.

Delivery applies to the method/type of delivery selected by us. If we agree to any other method, e.g. Saturday delivery or urgent delivery then you will have to pay the delivery charge.

Courier waiver - if you have signed a courier waiver allowing for goods to be left at your property unsigned for, then we accept no responsibility for lost or damaged goods.

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Returns

If you want to return anything you'll need a return authorisation (RA) number.

If you’ve received the wrong goods or they've been damaged in transit, you’ll need to let us know within 5 days of receiving them - otherwise, you agree that the correct goods have been delivered and that they are in good order (this doesn’t affect any Consumer Guarantees Act rights).

We don’t have to accept a return if you’ve simply changed your mind, but sometimes we can accommodate (and a re-stock fee may apply).

We may provide a forward replacement at our discretion (but we'll charge your credit card if we don't receive the item we're replacing within a reasonable time).

You’ll need to pay the cost for returning the item, and we recommend tracking and insurance for your safety, because you are responsible if any item is lost or damaged while being returned to us.

Cancellations

You can cancel any item before it has been dispatched, however, a re-stock fee may apply in certain circumstances. You must cancel in writing.